Shipping Policy

01. Introduction

Kay Blinds is committed to providing efficient and reliable shipping services for all online orders. This Shipping Policy outlines the terms under which products are prepared, dispatched, and delivered to customers. All transactions are processed in accordance with this policy to ensure transparency, fairness, and clarity.

02. Processing Time

All orders are typically processed and prepared for shipment on the same business day or the following business day after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. Processing time may vary depending on order volume, product availability, or system maintenance, but Kay Blinds consistently strives to dispatch all items as quickly as possible.

03. Shipping and Delivery

Once an order has been handed over to the designated carrier, the carrier assumes full responsibility for the package’s transit, handling, and timely delivery. Delivery times after the carrier takes possession of the package depend entirely on the customer’s geographical location and the carrier’s operational schedule.

Kay Blinds has no control over carrier delays, customs processing times, weather interruptions, strikes, or any other external factors affecting shipment progress once a package is in transit. Estimated delivery times provided during checkout are approximate and not guaranteed. Customers are encouraged to monitor tracking updates through the carrier’s website using the tracking number provided once the order has shipped.

04. Address Accuracy

Customers must ensure that all shipping information entered during checkout is complete and accurate. Kay Blinds is not responsible for delays, loss, or additional charges resulting from incorrect or incomplete shipping details. Once an order has been processed, modifications to the shipping address may not be possible.

05. Lost or Damaged Packages

If a package is lost, delayed, or arrives damaged, the customer should promptly contact both the shipping carrier and Kay Blinds through the website’s contact form. Kay Blinds will assist in coordinating with the carrier but cannot be held financially responsible for issues arising from mishandling or negligence by third-party carriers.

In cases of verified carrier-related loss or damage, a replacement or refund may be issued according to the carrier’s investigation results and insurance terms.

06. Delivery Confirmation

A delivery date and time stamp provided by the carrier constitutes official proof of delivery. Once a package is marked as delivered to the shipping address provided, responsibility transfers to the customer. Kay Blinds cannot be held liable for theft, loss, or damage occurring after confirmed delivery.

07. International Orders

International shipping may be subject to customs duties, taxes, or import fees assessed by the destination country. Such fees are the sole responsibility of the customer. Customs clearance procedures may cause additional delays beyond Kay Blinds’ control.

08. Force Majeure

Kay Blinds is not liable for delays or failure to perform obligations due to circumstances beyond its reasonable control, including natural disasters, government actions, strikes, acts of war, pandemics, or carrier disruptions.

09. Contact for Shipping Concerns

For inquiries related to shipping, delivery tracking, or carrier delays, customers may reach out through the contact page on the Kay Blinds website.