Return & Refund Policy

01. Introduction

Kay Blinds stands behind the quality of its products and aims to ensure customer satisfaction. This Return and Refund Policy explains the procedures and conditions for returning or replacing products purchased from the Kay Blinds online store. By completing a purchase, the customer acknowledges and agrees to the following terms.

02. Eligibility Period

Eligible products may be returned within 15 calendar days from the date the carrier marks the order as delivered. The delivery timestamp recorded by the carrier shall serve as the official start date of the return period. Requests submitted after this period will not be accepted.

03. Condition of Return

To qualify for a return or refund, all items must:

• Be unused, uninstalled, and in their original packaging.
• Include all accessories, parts, and documentation that were shipped with the product.
• Be free from damage, alterations, or wear unrelated to manufacturing defects.

Products showing signs of misuse, mishandling, improper installation, exposure to moisture, or modification in any form are not eligible for return or refund.

04. Installation and Misuse Disclaimer

Kay Blinds provides window blinds designed for professional or careful do-it-yourself installation. The company assumes no responsibility for damages, malfunctions, property loss, or personal injury caused by improper installation methods, unsafe mounting, failure to follow product instructions, or use of incompatible hardware.

Improper installation or misuse automatically voids any warranty, replacement eligibility, and refund entitlement. Kay Blinds strongly advises customers to carefully review installation guides, measure accurately, and ensure blinds are mounted on structurally sound surfaces using appropriate fasteners.

05. Accepted Return Reasons

Reasonable and valid return requests will be reviewed on a case-by-case basis. Kay Blinds typically accepts returns or replacements under the following circumstances:

• The product arrives damaged or defective upon delivery.
• The product received differs materially from the item described or displayed on the website.
• The product is non-functional or fails to operate as described due to a manufacturing defect.

All other return requests, including those related to preference changes, incorrect sizing ordered by the customer, or variations in appearance due to display differences, may be declined at the sole discretion of Kay Blinds.

06. Documentation Requirement

All claims for defective or damaged products must be documented with clear photographs or video evidence showing the issue in detail. The customer must submit supporting documentation through the official contact form on the Kay Blinds website within the 15-day eligibility window.

Kay Blinds reserves the right to request additional information or proof to verify the claim before authorizing a return, replacement, or refund. Failure to provide sufficient documentation may result in claim denial.

07. Return Authorization

All returns require prior authorization from Kay Blinds. Unauthorized returns may be rejected and returned to the sender at the sender’s expense. Once a return request is reviewed and approved, detailed instructions for shipping the item back will be provided. Customers are responsible for packaging the item securely to prevent damage in transit.

08. Refund Method & Processing

Approved refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on the payment provider and financial institution.

Kay Blinds will not issue cash or third-party reimbursements. Shipping fees, handling charges, and any non-refundable transaction costs are generally non-reimbursable unless required by law.

09. Replacement Policy

In cases where a defective product is confirmed, Kay Blinds may, at its discretion, offer a replacement item instead of a refund. Replacements are subject to product availability and may take additional processing time.

10. Non-Returnable Items

Certain items are excluded from returns and refunds, including but not limited to:

• Products damaged due to customer error or installation mishandling.
• Items altered, trimmed, or customized after delivery.
• Clearance, final sale, or promotional items explicitly marked as non-returnable.
• Products exposed to excessive moisture, chemicals, or environmental damage.

11. Shipping Costs for Returns

Customers are responsible for the cost of shipping products back to Kay Blinds unless the return is due to an error on the company’s part, such as shipment of an incorrect or defective product. Return shipments should use a trackable carrier to ensure delivery confirmation. Kay Blinds is not responsible for lost return packages.

12. Inspection

All returned items undergo inspection upon arrival. Approval or denial of a refund or replacement is determined only after the inspection confirms the reported issue. Kay Blinds reserves the right to deny a claim if the item is found to have been used, damaged, or modified after delivery.

13. Limitation of Liability

Kay Blinds is not responsible for indirect, incidental, or consequential losses resulting from product defects, delays, or return-related disputes. Liability is strictly limited to the purchase price of the product in question.

14. Fraud Prevention

All returns and refund requests are subject to review for potential abuse or fraudulent activity. Kay Blinds reserves the right to refuse future transactions or close accounts associated with excessive or dishonest claims.

15. Policy Modifications

Kay Blinds may revise or update this Return and Refund Policy at any time to reflect operational changes, updated industry standards, or new legal requirements. All changes will be effective immediately upon posting.

16. Contact for Return Assistance

For questions or return authorization requests, customers should use the contact form on the Kay Blinds website.